Developing Assertiveness
A one day fun and interactive programme designed and developed by Donna Bond Corporate Services to enable those who feel they may be manipulated, or fail to state their point of view in appropriate ways, to behave more assertively and confidently.
1 day course - special offer of only £99.00 per person!
BENEFITS:
As a result of applying the learning gained from this programme participants will be able to:
- Identify assertive, aggressive and non-assertive behaviour
- Assess their own behaviour when handling different situations
- Assess their own and others' rights in different situations
- Behave more assertively, projecting confidence
CONTENT:
- Effective communication
The factors that influence how you communicate with others
- Definitions and examples
Aggressive, non assertive and assertive behaviour
Recognising types of behaviour
Advantages and disadvantages of each type
- Rights and Responsibilities
Being aware of other’s rights, and your own
Facing responsibilities
- Using assertive communication in different situations
Complaints
Disagreeing
Saying No
Making requests
- Personal action plan
Improving assertiveness on return to work