Dealing With Difficult People
A one day fun and interactive programme designed and developed by Donna Bond Corporate Services for people that feel they may need help in dealing with difficult people and behaviours in a variety of situations.
BENEFITS:
As a result of applying the learning gained from this programme participants will be able to:
- Understand how to analyse their options for resolving an issue
- Assess their own behaviour when dealing with difficult people
- Understand some of the behaviours of others and how to deal with those behaviours
- Use effective communication skills to feel more confident when dealing with difficult people
CONTENT:
- Why do people behave badly?
- Effects of negative behaviour
- Is it me?
- Observing difficult people
- Magnificent Seven in the workplace
- The diagnosis
- Why do people get into difficult situations?
- Magnificent Seven in general
- How to analyse your options
- Being assertive/being objective
- Communication
- Personal action plan